Refund and Cancellation Policy
Introduction
At LogicWave IT Solutions, we are dedicated to delivering top-notch IT services and products to our clients in full compliance with all Indian laws and regulations. The following Refund and Cancellation Policy delineates the guidelines and procedures governing the cancellation and refund of services acquired from LogicWave IT Solutions by you, the client.Your Right to Cancel
According to the Consumer Protection Act, you are entitled to cancel your order for services within 7 days of placing it, provided you provide a valid reason. This policy extends to all services offered by LogicWave IT Solutions, such as web development, learning management systems, UI/UX design, managed networking services, and digital marketing campaigns.Cancellation and Refund Eligibility
- Full Refund: A full refund will be given if you cancel your project before any work has commenced.
- Partial Refund: In the event that work has started but is less than 25% complete, a partial refund will be issued based on the proportion of work that remains unfinished.
- No Refund: Once 25% or more of the project has been completed, no refunds will be provided unless there is a written agreement stating otherwise.
Specific Service Policies
Web Solutions
- Full Refund: Cancellation is possible before any development work has begun.
- Partial Refund: Up to 50% refund is available if development work has started but is less than 25% complete.
- No Refund: No refunds are offered after 25% of the project has been completed, unless otherwise agreed in writing.
Learning Management
- Full Refund: Cancellation is possible before any development work has begun.
- Partial Refund: Up to 75% refund is available if development work has started but is less than 50% complete.
- No Refund: No refunds are offered after 50% of the project has been completed, unless otherwise agreed in writing.
UI/UX Design
- Full Refund: Cancellation is possible before any design concepts are presented.
- Partial Refund: Up to 50% refund is available if design concepts have been presented but not finalized.
- No Refund: No refunds are offered after design concepts have been finalized and/or development has begun, unless otherwise agreed in writing.
Digital Marketing
- Digital Marketing: Cancellations will receive a pro-rated refund based on the remaining unused portion of the campaign budget.
This Refund and Cancellation Policy does not apply to the following:
- Services purchased through third-party platforms or marketplaces.
- Services delivered in full and on time as per your agreement.
- Custom development projects with a written agreement specifying tailored work not eligible for cancellation.